+ Optimize Productivity

Save Time and Resources with Faster Claim Resolution Stop wasting precious office hours on repetitive, manual data entry by automating claim management and daily tasks with Matrix. Greater efficiency in resolving claims means helping more people in less time with existing resources.

+ Enjoy Web-Based Convenience

Access Claim Information from Anywhere at Anytime
Gone are the days of waiting your turn to review a physical paper file! With MatrixAdvocate Compensation, all information is stored in our web-based system where you can access the information you need, from anywhere, anytime, even if someone else is simultaneously working on the same case.

+ Improve Office Connectivity

Keep Everyone Connected with Automated Workflow, and Discussions
MatrixAdvocate Compensation automatically triggers the next step in a process as soon as one is completed, so you never waste time wondering what comes next or who needs to do it. Discussions allow communications about claims to stay with the claims and in MatrixAdvocate Compensation and not off in some other piece of software so you don’t have to wonder if and where some email about a claim might be.

+ Draft Deliverables Faster

Generate Explanations of Award, Field Investigation Reports, and Findings of Fact and Decisions in a Fraction of the Time
Enter information into MatrixAdvocate Compensation once, use it everywhere it is needed, saving time and eliminating error.

+ Make Better Management Decisions

Monitor Your Office Workload as a Whole MatrixAdvocate Compensation makes it easier for managers to manage. Our system provides managers real-time visibility into claim statuses, office workload, and productivity along with key reports concerning payments, providers, and annual statistics.

+ Personalized Dashboard

• When an attorney or staff member logs in for the day, he or she is presented with their own dashboard which sorts and filters their claims, their calendar and their To Do.
• You can filter and work right from the dashboard or quickly open your claims.

+ Portal

• Public facing website for victims, claimants, advocates, and attorneys to file applications, send files, and get status updates.
• Applications submitted via the Portal are automatically assigned to internal users to review and convert to claims. As the claim progresses through the workflow, the Portal automatically updates reflecting the progress.
• The Tasks and Discussions feature allows for streamlined communication with the Portal user from within the claim page. Ask a question or request a file and the Portal user is automatically notified and their responses and files are added directly to the claim.

+ Claim Management

• Everything you need about your claims are stored in your electronic file. You can see a summary or study the details for one or more related claims. The contents include incidents, parties, reports, compensation, files, notes, discussions, and much more.
• MatrixAdvocate Compensation organizes subsequent claims on the same matter, making it easy to see the full span of the matter and move elements from one claim to the next as need be.

+ Parties

• All the parties involved in a matter are centrally accessible, parties from other claims can be copied into new claims
• Parties can be defined with their type and involvement.
• Party attributes like phone number and address can be defined as the primary or primary for a certain purpose and changes over time are easy to track.

+ Letters and Reports

• Matrix provides an integrated system for creating Field Reports, Claimant Correspondence, Decision Letters, Explanations of Award, or any document where you want a consistent format with integrated workflow.
• Letters and Reports can be created using our integrated web editor or Microsoft Word.

+ Compensation Management

• Full-featured compensation module for managing Expenses, Work Loss, Dependent Economic Loss, Dependent Replacement Services Lost, Collateral Services, Emergency Requests, and Attorney Fees.
• The compensation module will assist in the calculation and application of these amounts based on entered claim values and configurable office standards.
• MatrixAdvocate Compensation tracks and integrates with existing systems to turn awards into payments, whether it be EFT, checks, or debit cards to claimants and providers.

+ Files

• Our system provides an integrated file management system. There is no need for an additional and expensive product.
• File Explorer will store most file types and provides scanning, versioning, signing, and full text searching capabilities.
• You can package your files for sharing with others.

+ Calendar, Notes, To Do and Discussions

• The system’s Calendar feature can be used to manage appointments related to a matter and its claims.
• Use the Notes feature to view and maintain all notes related to a matter including a phone log or party notes.
• The To Do module allows you to assign work to yourself or to someone else. You can create check lists and or auto-generate tasks.
• You can have discussions about and associated with a claim, or separate general discussions, and they are all within MatrixAdvocate Compensation.

+ Worklists and Activity Planner

• Designed to help users manage their daily tasks and their workloads, these lists can be filtered to display the desired claim information.
• The Activity Planner gives managers an intuitive tool to review and lay out the claims they want their staff to work on in the coming week and beyond.

+ Reporting

• MatrixAdvocate Compensation has extensive reporting capability including standard reports and forms.
• Users can create custom queries with the simple to use Data Explorer.
• Results can be viewed within the system or can be download to Microsoft Excel.

+ Search

• Our comprehensive search tool supports searching by people, claim numbers, identifiers, phone numbers, and much more.
• The Full Text Search capability will search within documents attached to your case or information stored within your case.