+ Business Analyst

JOB OBJECTIVES

• To analyze, document, test, and support our suite of products
• Responsible for deep analysis and development specification documentation of product features and following them through development and testing phases

This person joins a team of talented attorneys, analysts, and client services representatives who work collaboratively with software engineers, product managers, and clients.

RESPONSIBILITIES

• Collaborate with software engineers, designers, and project leads to analyze new and partially developed features and reports, document development specifications, create test scripts, and test
• Software Feature Analysis & Documentation: Collaborate with software engineers, designers, and clients to analyze new or partially developed features/reports
• Produce meaningful development specifications that account for necessary business requirements, and creation of detailed user stories with acceptance criteria (Experience with agile development processes is a plus.)
• Software Quality Assurance: Thoroughly test new software applications, features, and reports for validity of results, accuracy, reliability, and conformance to the established quality standards and specifications
• Product Development Coordination: Develop and support processes related to end-to-end release activities across client services, product management and engineering. Assist in validation of product, feature, and release readiness based on quality and release criteria
• Client Data Conversions: Assist Project Leads with data mapping, specs, and conversion testing and coordinate with software engineers
• Client Integrations: Assist Project Leads with analyzing client integration needs, translate business requirements into technical requirements, and test integrations with clients

SKILLS

• Problem solving/analysis
• Technical capacity
• Communication skills
• Initiative, can-do attitude
• Motivated self-starter
• Software Development Life Cycle knowledge
• Usability and testing skills
• Tools and organization skills
• Thoroughness; eye for detail

QUALIFICATIONS

• Bachelor’s degree, preferably with a computer science, engineering, business analyst, or business operations degree
• Minimum of 3 years work experience in field
• Ability to work individually with minimal supervision as well as part of a team in a fast-paced and constantly changing environment

+ Client Services Attorney

RESPONSIBILITIES

• Serve as project leader for software implementations and client staff trainer for prosecutors, investigators, police, courts, and government agencies. Travel is required.
• Serve as a software product expert. Assess client requirements for new software features. Collaborate with software engineers, designers, and clients to analyze features, document development specifications, create test scripts, and test.
• Contribute to user help documentation and video tutorials. Provide support to our clients.
• Draft charging language for statutes as required by clients.
• Deliver product demonstrations for prospective clients. Attend events such as conferences and seminars.
• Draft responses to prospective client requests for proposals to implement case management software.

QUALIFICATIONS

• Juris Doctor from an accredited law school with active bar membership, in good standing, in any US state
• Minimum of 3 years of work experience in field, preferably in the criminal justice system (law enforcement, prosecution, defense, courts)
• Ability to work individually with minimal supervision as well as part of a team in a fast-paced and constantly changing environment
• High level of commitment to exceptional customer service and relationship building; integrity and an outgoing personality a must

+ Database Administrator

ROLE

This role is a member of our DevOps team and is responsible for building, deploying, and maintaining database infrastructure. You’ll work with DevOps team members to build and maintain database servers; you’ll work with application engineering teams to analyze and optimize database performance and you’ll work with the client deployment team to prepare for onboarding new customers.

To be successful you should have experience with administration of Microsoft SQL Server, and Always-On availability groups. Some familiarity with AWS is helpful but not required. You should have excellent troubleshooting skills, knowledge of industry best practices and a willingness to learn new technologies.

RESPONSIBILITIES

• Build and maintain database infrastructure
• Automate repetitive tasks and build repeatable processes
• Regularly review existing systems and making recommendations for improvements
• Monitor database reliability and performance
• Establish processes for configuration, backup, high availability, and disaster recovery
• Engage in performance tuning of systems and queries
• Research, test and provide guidance on company’s SQL Server roadmap

ADDITIONAL SKILL SET

• Time-management
• Communication
• Team player
• Adaptability to change
• Acceptance of constructive criticism

QUALIFICATIONS

• Bachelor’s degree or equivalent with at least 3 years of relevant IT experience working as a Microsoft SQL Server administrator
• AWS Certified Database-Specialty, Microsoft certification MCSA, or related certification is a plus
• In-depth knowledge of T-SQL, backups, maintenance plans and query optimization
• Experience with cloud-based DB solutions. E.g., Amazon RDS

+ Product & Implementation Analyst

JOB OBJECTIVE

To test, implement and train our suite of products, support our clients, provide product demonstrations to prospective clients, conduct deep analysis and document development specification for new product features (Travel is required.)

This person joins a team of talented attorneys and subject matter experts who work collaboratively with software engineers, product managers, and clients.

RESPONSIBILITIES

• Serve as project leader for software implementations and client staff trainer for prosecutors, investigators, police, courts, and government agencies
• Serve as a software product expert
• Assess client requirements for new software features including understanding client’s current process
• Collaborate with software engineers, designers, and clients to analyze features
• Document development specifications
• Create test scripts and thoroughly test new software applications and features
• Provide support to our clients
• Deliver product demonstrations for prospective clients
• Attend events such as conferences and seminars
• Draft responses to prospective client requests for proposals to implement case management software

SKILL SET

• Problem solving
• Technical capacity
• Communication
• Initiative, can-do attitude
• Motivated self-starter
• Learning/adaptability
• Eye for detail
• Organization
• Strong work ethic

QUALIFICATIONS

• Bachelor’s degree (A criminal justice, other legal or management information systems degree is a plus.)
• Minimum of 3 years of work experience in field, preferably in the criminal justice system (law enforcement, prosecution, defense, courts), computer information systems or management information systems
• Ability to work individually with minimal supervision as well as part of a team in a fast-paced and dynamic environment
• High level of commitment to exceptional customer service and relationship building; integrity and an outgoing personality a must

+ Quality Assurance Tester

JOB OBJECTIVE

To test and support our suite of products. Responsible for executing test cases/scripts to ensure delivery of quality software applications

SUMMARY

Tests and coordinates testing of the software for validity of results, accuracy, reliability, and conformance to the established quality standards and specifications

RESPONSIBILITIES

• Build and execute test cases/scripts to ensure delivery of quality software applications including but is not limited to server maintenance, data conversion and regression testing 
• Identify defects in software under development and work with development staff to verify that defects are eliminated
• Assist with trouble-shooting production-level issues, behaviors, and potential problems/bugs 
• Assist in validation of product, feature, and release readiness based on quality and release criteria
• Gain and demonstrate mastery of our suite of software products
• Work with leadership to develop processes, set priorities, and resolve issues as it relates to quality assurance
• Work with internal teams to obtain an in-depth understanding of products and feature requirements

SKILL SET

• Problem solving/analysis
• Technical ability
• Technical capacity
• Initiative, can-do attitude
• Motivated self-starter
• Software Development Life Cycle knowledge
• Thoroughness, eye for detail
• Organization skills
• Strong work ethic

QUALIFICATIONS

• Bachelor’s degree, with a minimum of 3 years of work experience in QA field
• Years of equivalent experience considered
• Ability to work individually with minimal supervision as well as part of a team in a fast-paced and constantly changing environment

+ Software Engineer

RESPONSIBILITIES

• Work with current technologies including C#, ASP.NET, React.JS, TypeScript, SQL Server, Powershell, and many other modern and respected tools
• Learn and work with new emerging technologies including cloud services, mobile, data analytics, offline client apps, service-oriented architecture
• Collaborate with other passionate and dedicated software engineers in an open and problem solving oriented environment
• Design and develop new features in existing and greenfield applications

QUALIFICATIONS

• Be highly motivated, thriving on fast-paced, self-organizing projects
• Be skilled in Object-Oriented Design and modern design principles, patterns, and practices
• Have broad experience with web development in complex domains
• Be experienced with T-SQL and Relational Database concepts
• Have at least 2 years prior work experience as a Software Engineer or similar experience through internships or certification classes
• Have good communication skills and the ability to thrive in a collaborative setting
• Possess a BS in Computer Science, Computer Engineering, or related disciplines with a minimum GPA of 3.2

+ Software Engineering Intern

RESPONSIBILITIES

• Gaining experience using the latest development practices including Test-driven Development, rapid iterative design processes, build and deployment automation, and modern object-oriented design
• Working with C#, ASP.NET, Reactjs, TypeScript, SQL Server, Powershell, and many other tools
• Learning from a talented, experienced team of seasoned software engineers in a laid-back, collaborative environment
• Working on meaningful projects you can be proud of and that really make a difference

QUALIFICATIONS

• Be highly-motivated and passionate about software development
• Understand the principles of object-oriented design
• Have some development experience through academic or self-directed projects or other internships
• Understand relational database concepts
• Be pursuing a BS in Computer Science, Computer Engineering, or related disciplines with a minimum GPA of 3.2

+ Technical Implementation Project Manager

JOB OBJECTIVES

In search of a detail-oriented, driven, and adaptable project manager to plan and allocate resources, prepare budgets, monitor progress, and keep stakeholders informed throughout the project implementation lifecycle. The Technical Implementation Project Manager will also work with Client Support, Content Development, Legal, Business Development, and DevOps to ensure the success of each client implementation. This person joins a team of talented attorneys, analysts, and subject matter experts who work collaboratively with software engineers, product managers, and clients.

RESPONSIBILITIES

• Manage client implementation project timelines across all products
• Lead the initiation and planning of a project and onboarding of new clients
• Develop a detailed plan to monitor and track the progress of the project and deliverables
• Support Project Leads during implementation
• Coordinate technical resources for technical implementation, interfaces and data conversion
• Ensure all projects are delivered on time and within scope and budget
• Act as point of contact for all teams contributing to the success of our client implementations
• Assist in generating clear, tailored price proposals for prospective clients
• Contribute to the drafting of responses for the solicitation of software services within the justice system
• Understand contractual agreements and effectively communicate those terms to project team members
• Ensure the completion of deliverables for timely hand off to Accounting for matters of invoicing and billing

SKILL SET

• Eye for detail
• Strong organization skills
• Multi-tasker
• Independent learner
• Motivated self-starter
• Effective communicator
• Ability to problem solve
• Strong work ethic
• Agile mind and adaptability

QUALIFICATIONS

• Bachelor’s degree in business, computer science, or related field; PMP certification a plus
• Minimum of 3 years of work experience in field
• Ability to work individually with minimal supervision as well as part of a team in a fast-paced and constantly changing environment
• High level of commitment to exceptional customer service and relationship building; integrity and an outgoing personality a must